I visit the Wallis website regularly and I've often chosen not to purchase through the online click and collect feature because there was an associated charge to collect from store. The charge was £2.00 and for delivery I believe it's £3.95.
I always seem to stuggle when reading my electricty meter. It's one with the dials and on a couple of occasions I've made a mistake with the reading and received a shock bill - over £1,000 once!
A recent reading was incorrect and not accepted, so I called EDF and once I was finally connected to a Customer Service Representative I explained the problem. I assumed she would guide me through the reading of my meter, as they have done this before. However, to my suprise she provided me with her email address and asked me to take a photo of the meter and email it to her and then she would call me back.
A great turn out at UXPA UK's World Usability Day 2013 event last week - a really good evening for discussing UX and healthcare. Great to catch up with familiar faces too!
The evening was informative and it was great to hear about new concepts and innovations such as User-centred design in sexual healthcare by eSTI2, medical product development by IDC, to name but a few.
The UXalliance, a global network of 25 leading user experience (UX) research and design firms of which ExperienceLab is a member, recently carried out an international review of smart blood pressure monitors. Driven by the growing market for digital health devices, UX experts from 17 countries reviewed the purchase journey, out-of-box experience, and daily use of blood pressure monitors connected to mobile applications.
Here's a little sketch of their recent deal with Korean Telecom to deliver 4G internet across the country. It runs nicely alongside their 'Smart Kigali' initiative, which aims to give free wireless in specific areas of the city, such as taxis (you can read more here).
Looks like some great initiatives going on and a place to watch for future innovation.
I was recently on a business trip with fellow ExperienceLabber, David, that included a stopover at Amsterdam Schipol airport. We had some time to kill and inevitably ended up browsing the electronics store. Amongst the usual phones, tablets, speakers and laptops, we noticed a prominent display for phone cases.
Every once in a while I get sent an Amazon gift certificate via email as a reward for using my Amazon credit card. Take a glance at the screenshot of the email below and decide where you would click to redeem the gift certificate.
So you take a coin...stick it in the slot... waah hayy standing Samsung :)
Use what ever coins you have. Have a look at the images below, I've used a two pound coin, fifty pence and the smallest a five pence piece just to show you the different height angles you can get based on the size of the coin. I know its nerdy but I LOVE THIS!!!
ExperienceLab is a UK-based experience design research agency. We are passionate about technology, but happen to think that people are the most important thing. This blog shares some of our insights and opinions, but if you want to find out more about us visit the ExperienceLab website